Returns & Refund Policy

Refund Policy for Gleache

At Gleache, we're dedicated to offering products that tackle your everyday challenges. We stand by the effectiveness of our solutions and suggest you give them a try for at least 14 days to see their full benefits. However, if you're not fully satisfied after using them for 14 days and within the 60 days of your purchase, you can reach out to us for a return at info@gleache.com.

Cancellation Policy
Orders can only be changed or cancelled within 24 hours after they are placed. After this period, your order might already be in the processing stage, and we may not be able to make any changes. If you cancel within the 24-hour window, expect your refund to be processed within 7 business days.

60-Day Money Back Guarantee
We believe in the quality of our products, which is why we ask you to use them for at least 14 days to experience their full potential. If you’re still not satisfied, you can return the products anytime between 14 days and 60 days from your purchase date. Please note that shipping fees are non-refundable.

Initiating a Return
To start a return, please contact our support team via the form on our Contact Us page or directly through email at info@gleache.com. For a quicker process, please include your Order Number or the Name and Email Address used for the order.

Damaged Items
We take extra precautions to ensure our products reach you in perfect condition. However, if you receive a damaged item, please inform us within 72 hours of delivery by sending an email to info@gleache.com with a clear photo of the damage. We'll assess the situation and, if applicable, send you a replacement free of charge. Please note, we do not provide refunds or replacements for products damaged through normal wear and tear, misuse, or minor shipping issues like dented boxes that do not affect the product itself.

Shipping and Delivery
While we aim to deliver your products promptly, some delays beyond our control (like courier issues or customs delays) can occur. For delivery issues, please contact the courier service directly. Gleache is not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. If there’s an error and it isn’t corrected within 24 hours of your order, we cannot offer a resend or refund.

Policy Updates
We may update this Return & Refund Policy periodically. It's your responsibility to check the latest version before making a purchase. By buying and using Gleache products, you agree to accept the terms outlined in this policy.